Terms & Conditions

Purchase Policy 

Our goal is to make your purchasing experience as easy and efficient as possible. The following is designed to ensure your satisfaction and understanding of the purchase process on the Outdoor Moments Site. If you have any questions, please email us at jenna@milestonefitness.us. Your purchases on our Site are subject to these terms.

Order Confirmation When Purchasing Tickets

If you do not receive a confirmation (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to contact Outdoor Moments via email at jenna@milestonefitness.us whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. We will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation. 

Refund Policy

The following conditions apply, depending on whether a cancellation is made “by you”, “by us”, or “by force majeure”:

BY YOU

There are no refunds available. Registered participants requesting to move their registration to a future event may do so more than 60 days before the first day of the originally registered event dates but are subject to a transfer fee. Please contact us at jenna@milestonefitness.us for more information.

BY US

We are occasionally required to cancel a trip at any time prior to departure for reasons beyond our control, including when the minimum number of guests required to operate a trip is not reached.  If your trip is cancelled, you are welcome to transfer to an alternative trip (subject to any difference in price), or opt for a full refund.

BY FORCE MAJEURE

In circumstances where a cancellation is necessary due to any conditions or event beyond our control including, but not limited to, natural events, pandemics, border restrictions, terrorism, or political instability, we will endeavor to transfer your booking to an alternative trip, or we will offer a trip credit to use towards the balance of any new booking.

All credits and refunds resulting from cancellation for any reason will be less any non-refundable expenses incurred by us. If your booking is changed or transferred for any reason, the booking Terms and Conditions in effect on the date your new booking is made will apply. We are not responsible for any additional expenses you may incur as a result of your booking being cancelled or changed including, but not limited to, visas, vaccinations, medical expenses, clothing, equipment, testing, quarantine, travel insurance excess or flights.

Transfer of Tickets

Tickets can not be transferred to another person.